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2.  MISTAKE:  No parts are entered in the packages. When we create work orders, and select the packages, the system checks to see if the package contains parts. If there are no parts, then the work order cannot be created  and this also causes delays in getting your mailings out.

FIX:  It’s sometimes easier to create your packages, then go back later and put the parts in them, but it’s also easy to forget to do it. Similar to number 1 above, look over your mail plan and check each of the packages in Atlantis to make sure the parts are added to each package correctly before it’s time for us to create your work orders.
3.  MISTAKE:  Your data entry team keys a findercode and the system shows different prices than what is printed on the mailpiece. This happens when pricing within a package is changed after a mailing has gone out. Perhaps you want to use the same package for another mailing, but want to price it differently. If you change it, the new pricing will show up in the system for the keyers, even though the old pricing is what’s printed on the mailpiece.

FIX:  If you want to mail a package out with different pricing than what was previously mailed, create a new package with a slightly different number. It can be as simple as adding a “2” or “B” to the end of the number, as long as it’s different from the prior package. You can add the same parts to the package, and change the pricing to whatever you like. This way, the findercodes associated with each mailing will show the correct pricing for the keyers and avoid delays and confusion in the data entry process.

4.  MISTAKE: Changing print shops in the Work Order Package screen, and not in the schematic. There is a dropdown in the “Printshop Settings” section within each package screen, that allows you to pick the print shop for the package.However, setting the print shop here does not also set it on the mail plan schematic.

FIX:  If you need to change the print shop for a work order, please email Michael or Rob, with high importance, and let them know. We can change it in the schematic for you. You can also change it in the package screen, for consistency. The screenshots below show the printshop field in the package screen, and in the schematic screen.

5.  MISTAKE:  When keypunching, the mail trays are always set to “Post Immediate”. This is the default setting when a mail tray is created, so oftentimes it is not changed. If you make a mistake, however, like keying  a batch of paid items into a “Free” tray, for instance, and they already imported, it is time-consuming to go into each customer record and fix it.

FIX:  Use the “Import Processing Rule” options to give you flexibility to edit transactions before they import.  The “Approved for Import” option  will not begin importing until the end of day processing time for your company. The “Wait for Confirmation” option  will wait a full 24 hours before the transactions import. Both options should give you enough time to catch and edit any errors. 

6.  MISTAKE: Closing the batch order entry screen before all the items have finished processing. Some lightning-fingered keyers can key faster than the system can process. If the batch entry screen is closed before the system catches up and processes each transaction, an error message will occur when the keyers  try to go back into the keypunch system. The error is “The previous session did not finish. Would you like to continue processing these transactions?” And the system gets stuck in a loop until we manually correct it.

FIX:  Make sure each transaction has a green checkmark to the left of the findercode before closing the batch entry screen. The checkmark means the system has received and processed each transaction.

7.  MISTAKE:  Findercodes not printed on the portion of the mailpiece that the customer is instructed to send in. If the findercode is not printed on this portion, the keyers have to search the customer database by name or by address. This can be a very slow process.

FIX:  Design the mailpiece so that the findercode and customer name and address is printed on the portion that the customer sends in. With just a few minor adjustments, this should be an easy thing to correct with your print shop.

We hope these tips help save you time and frustration as you work in the Atlantis system. If you have some of your own trial-by-error mistakes and fixes that you'd like to share with us, please do so in the comment section below, or email us. We appreciate your input and we'll print them in a future post.